FAQs | Orders, Shipping, Payments & Returns

Placing an order

1. How do I place an order on SKKIN™ Cosmetics?

You can place an order by selecting your preferred products, adding them to the cart, and completing the checkout process on our website.

2. Do I need to create an account to place an order?

No, you can place an order as a guest without creating an account.

3. Can I place an order through WhatsApp?

Currently, orders can be placed only through our website. However, you may contact us on WhatsApp for product assistance.

4. Can I change my delivery address after placing an order?

Address changes are possible only before the order is shipped. Once dispatched, changes cannot be made.

5. Can I cancel my order after placing it?

Orders can be cancelled only before shipment. Once shipped, cancellation is not allowed.

6. Will I receive an order confirmation?

Yes, you will receive order confirmation details via SMS, email, or WhatsApp after successful payment.

Shipping & delivery

1. How long does delivery take within India?

Domestic orders are usually delivered within 4–7 business days, depending on your location.

2. Do you offer international shipping?

Yes, we ship internationally to selected countries. Delivery timelines vary by destination.

3. How can I track my shipment?

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp.

4. Are shipping charges applicable?

Shipping charges, if any, will be clearly displayed at checkout before payment.

5. What happens if my delivery is delayed?

Delays may occur due to logistics, weather, or customs. If your order is significantly delayed, please contact customer support.

6. What if my order is returned due to incorrect address?

Please ensure your address details are accurate. Re-shipping charges may apply for failed deliveries caused by incorrect information.

Payment

1. What payment methods do you accept?

We accept all major payment options including UPI, debit cards, credit cards, and net banking.

2. Is it safe to make payments on your website?

Yes, all payments are processed through secure and trusted payment gateways with encryption.

3. Can I use UPI apps like Google Pay or PhonePe?

Yes, all popular UPI apps are supported.

4. Do you offer Cash on Delivery (COD)?

COD availability may vary by location and order value. Please check at checkout.

What if I have not received my order?

If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day that you placed the order.

5. What should I do if my payment fails?

If your payment fails but the amount is debited, it will usually be reversed automatically by your bank within a few working days.

6. Will I receive a payment receipt or invoice?

Yes, an invoice or payment confirmation will be shared after successful order placement.

Return & refunds

1. Do you accept returns on cosmetic products?

No, due to hygiene and safety reasons, cosmetic products are not eligible for return once opened or used.

2. When can I request a replacement?

You can request a replacement if the product is received broken, leaked, or damaged.

3. What proof is required for replacement?

Clear images of the damaged product along with outer packaging are required for verification.

4. Is there a time limit to report damaged products?

Yes, replacement requests must be raised within 48 hours of delivery.

5. Will I get a refund or replacement?

In eligible cases, we provide a replacement. Refunds are issued only if replacement is not possible.

6. How do I contact support for returns or refunds?

You can contact our customer support team via phone or WhatsApp for quick assistance.

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